Frequently Asked Questions
Why choose us?
We are the cleaner choice. What we use to clean our space makes it into our bodies. We use products with natural ingredients, which reduces chemicals on surfaces and in your air, keeping your family safe and healthy.
What does a Residential Cleaning include?
Basic Residential Cleaning includes the following
* Kitchen Counters
* Outside of Kitchen appliances
* Dusting of Furniture
* Vacuuming and/or Mopping of all Floors
* Dusting of Baseboards and Ceiling Fans
* Complete Clean in Bathrooms
* Empty Wastebaskets
What is a Deep Cleaning?
A Deep cleaning is a Basic Cleaning with the added services that the customer requests
Below are some services offered but not limited to:
* Damp Wipe of Kitchen and Bathroom cabinets
* Cleaning inside of Appliances
* Damp Wipe of all Baseboards
* Deep cleaning of Bathrooms - removing buildup in shower stalls
* Damp wipe of Window sills and Blinds
* Damp wipe of Door Ledges
What about pets?
We love pets and they are a part of the family! Please let us know in advance what kind of pets you have so we can take care to not startle them or let them outside. During service we recommend that you do keep your pet somewhere they will be comfortable — not all of our furry friends like the sound of vacuums or unfamiliar people in their space. Let us know how you'd like to handle your pet ahead of time to keep them safe and happy!
Must I be home when you clean my house?
It's your choice, but it is more efficient for our cleaners if we have complete access to every room being cleaned without disruption. Many of our customers prefer to provide codes for the garage and some choose to give a key or hide a key the day of cleaning.
What Cleaning supplies or equipment do I need to provide?
None! We will arrive at your home with everything we need to make your house sparkling clean.
Do I need to do anything before the cleaning team arrives?
We are here to make your life easier. To allow us to be the most efficient, it is helpful if you pick up toys, laundry, and clutter before we arrive. This also allows us to move more freely which can lessen the cost of cleaning.
Do you use the same rags from house to house?
No! In fact, each house has their own set of rags. We also use a color coded system for our rags within each house. Each room has it's own set of rags. We do not use the rags from the bathroom to clean the kitchen and vice a versa. At the end of the cleaning, the rags will be cleaned and sterilized before the next time we clean your home.
How do I cancel or reschedule an appointment?
Life can be unpredictable. If you have to change a cleaning date, then let us know as soon as possible. We do appreciate notification at least 24-48 Hours in advance.
We do have a policy if we show up for a schedule appointment at the designated time and we cannot gain entry or you cancel when we arrive - then the full amount of the cleaning will be charged.
What are your rates?
Fees are based on the size, scope of work, and condition of home. We will meet you at your home to discuss your preferences and needs to give you our best quote for your specific needs.
How do I pay for my cleaning service?
We accept many payment options which can be discussed at the time of the quote.
Do I tip the housecleaners?
There is no need to tip the housecleaners. However, if you are overjoyed with the service, then tipping is acceptable and appreciated.